Do I need sensors or an existing 3D model?
You can start with files and manual updates. The example pilot on this page uses an existing usable model; creating geometry or preparing incompatible files requires its own scope. Sensor connections require compatible equipment, access and data.
Is it really updated in real time?
Only when the source and architecture allow it. Updates can be manual, hourly or at another agreed interval. Each connection should display its last update and handle failures. The examples on this site are simulated.
How does 24/7 support work?
You can submit requests at any time, every day. Your plan defines reserved support hours, human service windows, response targets and how extra work is approved. Continuous monitoring or dedicated on-call cover requires a separate agreement.
How much does it cost and how long does it take?
That depends on the model, sources, users and update frequency. After understanding the objective and reviewing sample files, we provide a proposal with setup, any monthly fee, milestones and exclusions. Timelines are confirmed only after that assessment.
How is my company’s data handled?
Access, storage, permissions, backups and deletion are defined before deployment. We request only what the project needs. This demonstration site does not request files or credentials; please do not send confidential data in your first message.
Does the monthly fee cover every change?
The monthly plan covers the hosting and care allowance listed in your proposal. Extra hours, a new area or a new connector need approval and a separate quote. Export and termination terms are agreed before engagement.